Refund policy

Core Return Policy

Core credit returns will be accepted within 30 days of original purchase. After 30 days the core credit refunds will be at the discretion of Georgia Diesel Garage LLC. There is no guarantee that you will receive any refund for core costs if you do not return your cores within 30 days.

To return your product core for credit please print your original receipt and put it in the shipping box with the item being returned. Ship this to our business office and email us your tracking number to Parts@georgiadieselgaragellc.com. We will then keep your email on hand for 7-10 days checking for the return to come in and automatically refund the core assuming we get the correct core. In some cases products come with return labels and or return directions directly to the manufacturer in that case we recommend printing your receipt, putting it in the box, shipping to them and sending us the tracking number so we can follow up with the manufacturer. Please in all cases keep great records of info and help us fight for your core to be returned to you. Call with any questions on the item you purchased or about the core return process 912-223-6847.

We recommend using a carrier such as UPS or FedEx that provides package tracking to ensure your product gets to us or the manufacturer. We do not reimbursed for shipping costs incurred in shipping your core back to us. The credit card used for the purchase of the product will be issued the return core funds.

Please drain all fluids such as oil, gas, hydraulic fluid, transmission flued etc, from the core. Core returns must be a like-for-like part from the same truck, make, model and not substituted with something similar. Cores are not accepted from a junkyard. Do not disassembled your core. Cores that have missing and/or damaged components will not receive full core credit. All core returns are charged the credit card processing fees from the credit card company. This is a fee taken by the credit card company.

If you choose 'NO' to the core charge option while purchasing product you are REQUIRED to send in the core first. We DO NOT process an order without either the core being paid or you sending your core in first. If you do not know where to send your core please reach out to us at 912-223-6847 or email parts@georgiadieselgaragellc.com

Canadian & International Duties & Taxes

Please call in to talk with us on these situations. We do these on a case by case situation and most of the time the customer is responsible for duties or taxes collected at the border. Shipping quotes generally only cover shipping of the product to you.

Do we collect Tax?

Taxes are automatically calculated and charged within your state according to local and state laws provided to us by Avalara Tax.

 

What do I do if I need to Return a Product?

Although we strive for perfection and customer satisfaction we understand things happen and products need to be returned. In order to return a product you must call in or send us an email. 912-223-6847 or parts@georgiadieselgaragellc.com We will provide return instructions at that point. NO REFUNDS ON CUSTOM TUNING

  • Returns must be packaged securely in an outer carton
  • Do not write on the product packaging itself. Write only on the outer shipping carton.
  • Returnable items must be received by Georgia Diesel Garage LLC within 14 days of the product being received by you the customer. (calculated by shipping company tracking info)
  • Returned product must be in new, resell-able condition. NO EXCEPTIONS ARE MADE TO THIS RULE
  • Once we receive the return item, all returns will be inspected, and then at our sole discretion, credit may be refused or a restocking fee of up to 30% may be assessed.
  • Shipping charges with the original order will not be refunded.
  • The customer is responsible for return shipping charges unless the mistake is ours then we will cover return shipping.
  • ALL CANCELLED ORDERS ARE SUBJECT TO 5% CREDIT CARD PROCESSING FEE'S. This is determined by the product being labeled back ordered and the customer not wanting to wait or a customer attempting to order 1 piston when it clearly states they must order a full set on the website.
  • SPECIAL ORDER PRODUCTS I.E. Engines, Transmission etc are generally built to order. If you need an exact ETA please call us ahead of time for this. If we actually have one in stock we will list that on our website. Engines are built to order ranging in eta of 1 week to 12 weeks at the moment. If you order this and then cancel the order we reserve the right to withhold up to 10% of the order as that is what the manufacturer may charge us for a cancelled order. Please call with any questions 912-223-6847.
  • If you order a product that can not be shipped to California or tuning that we can not sell to California we will with-hold 40% of the purchase price. Please understand this. Call 912-223-6847with any questions.
  • All PAYPAL processed and cancelled orders will be responsible and withheld of the 3% that PayPal withholds from us the vendor.
  • All AFFIRM processed and cancelled orders will be responsible and withheld the 6% that Affim withholds from us the vendor.
  • NO RETURNS ON ELECTRONIC DEVICES INCLUDING CUSTOM TUNED ELECTRONIC DEVICES AND MONITORS WILL BE ACCEPTED 
  • Electronic components are not able to be returned because they vin lock to the truck. 
  • Any returns after a 14 day period (after product is delivered) is subject to STORE CREDIT ONLY!

LIMITATION OF LIABILITY
Because many of our products are performance related, the customer are solely responsible for safe use and installation. By clicking “ACCEPT” you are agreeing to indemnify and hold harmless Georgia Diesel Garage LLC and our suppliers/vendors from any and all damages [economic, property, or personal injury] related to the use and installation of products purchased from Georgia Diesel Garage LLC.